Assisting clients with technical issues, answering queries, and providing solutions via phone, email, or chat.
Identifying and resolving problems related to computers, servers, printers, and other problems related to software. Additionally, diagnosing and fixing software issues.
Setting up and managing network infrastructure, including routers, switches, firewalls, and wireless access points. Ensuring network connectivity and troubleshooting network-related problems.
Implementing security measures to protect systems and data, such as antivirus and firewall installations, intrusion detection systems, and data backup solutions. Assisting with security audits and ensuring compliance with industry standards.
Helping clients upgrade their hardware or software systems, migrate to new platforms or cloud services, and ensuring a smooth transition while minimizing disruption in the software.
Providing guidance and advice to clients on technology-related decisions, such as selecting and implementing new software, optimizing IT infrastructure, or planning for future growth.